5 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Lead setup and configuration of new DayCheck merchant accounts while coordinating with internal teams and partners.
- Run tip flow checks and pre-launch quality assurance steps to validate account setup.
- Train merchants and internal teams on DayCheck workflows, system behavior, reporting logic, and data flows.
- Monitor new merchant launches, verify payroll setup and reconciliation with Teamwork specialists, and complete stable-account handoffs.
- Develop expertise in DayCheck and Teamwork integration logic from shifts and tips through payouts and merchant settlements.
- Handle escalated support requests involving implementation configuration, money movement, integrations, and cross-system reconciliation.
- Monitor activation cases, document progress, track implementation steps, and maintain accurate account data in SpotOn systems.
- Collaborate with Implementation, Product, Engineering, Support, and Customer Success teams across the U.S. and India.
- Contribute to tooling improvements, process documentation, and product and implementation feedback loops.
Requirements
- 4+ years of experience in product implementation, technical onboarding, or customer support roles.
- Strong problem-solving skills and comfort working with multiple systems and internal tools.
- Ability to explain complex, step-by-step instructions in clear, accessible language.
- Excellent written and verbal communication with strong documentation habits.
- Strong organizational skills, attention to detail, customer empathy, and a solution-oriented approach.
- Ability to troubleshoot edge cases across integrated systems using analytical and critical-thinking skills.
- Ability to work collaboratively and independently while managing multiple projects.
- Professionalism in client-facing interactions.
- High school diploma required; bachelor’s degree preferred.
- Experience with restaurant operations, POS systems, payroll platforms, earned wage access tools, or labor management platforms is preferred.
Benefits
- Remote-first role in India with occasional in-person team sessions when applicable.
- Working hours are 5:00 PM–2:00 AM IST.
- Medical insurance with coverage up to INR 8,00,000 for the employee and family.
- Education assistance reimbursement of up to $1,000 USD per calendar year for professional development.
- Requires reliable internet access and a secure, distraction-free work environment.
Categories
Solutions Engineering
About SpotOn
SpotOn builds point-of-sale and commerce software for restaurants and local businesses, combining payment processing with tools for online ordering, reservations, loyalty, and reporting. The company sells subscriptions, hardware, and transaction services, often delivered through local sales reps and implementation support. Founded in 2017 and headquartered in San Francisco, it is privately held and focuses on independent restaurant operators across the U.S.