Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation
Blue Yonder1 day ago
Bengaluru, IndiaMid Level
Responsibilities
- Provide technical support and administration for BY Connect, MuleESB, Mule services, and other integration components.
- Install, configure, patch, upgrade, deploy, troubleshoot, and performance-tune ESB, middleware, API Gateway, runtime servers, and related services.
- Automate application deployments and repetitive operational tasks using scripting and deployment tools.
- Respond to incidents, escalations, performance-tuning requests, and technical inquiries from internal and external customers.
- Create and maintain service, solution, interface, training, and release documentation.
- Serve as a primary escalation contact and participate in Tiger Teams and end-to-end customer-environment performance optimization.
- Provide training, mentoring, coaching, and technical advisory leadership to team members.
- Support 24x7 production operations, including flexible hours and alternate shifts.
- Facilitate design sessions, conflict resolution, brainstorming, and other technical meetings.
Requirements
- Bachelor’s degree or equivalent in Computer Science, Engineering, or another relevant discipline.
- At least 3 years of experience in core integration using relevant enterprise technologies.
- Experience installing and configuring Mule runtimes through Mule Management Console, MuleSoft APIs, Jenkins, and standard deployment methods.
- Experience creating, configuring, and managing API Gateway and automating Mule application deployments.
- Experience with ActiveMQ, Message Broker, JMS-based platforms, Kafka, or RabbitMQ.
- Experience with Python and scripting languages including Shell and PowerShell.
- Experience with enterprise-scale 24x7 operations, systems administration, or application configuration management.
- Experience using Splunk, Zabbix, AppDynamics, ARM, and dashboards for monitoring and troubleshooting.
- Experience working with Windows and Linux operating systems, relational databases, SQL Server, Oracle, and SQL.
- Experience with MuleSoft or another enterprise-scale ESB, Mule Connectors, SOA, XML, SOAP, WS-* standards, messaging, digital certificates, and ESB service mediation.
- Experience troubleshooting and performance-tuning ESB and middleware components and working with runtime servers.
- Certified MuleSoft Developer qualification is required or expected.
- SaaS, cloud, Azure, planning or execution systems, and relevant enterprise integration experience are preferred.
- Strong presentation, communication, analytical, organizational, client relationship, multitasking, and deadline-management skills.
Benefits
- Flexible hours and alternate shifts may be required to support 24x7 production operations.
- The posting does not state specific benefits, compensation, or work-location details.
Tech Stack
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.