3 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Analyze airline customer business processes, systems, and service requirements and define optimized Amadeus solutions.
- Configure, implement, customize, validate, and maintain rewards products and solutions in test and production environments.
- Provide functional support, troubleshooting, consulting, and problem resolution to customers and sales teams.
- Define migration strategies, manage rehearsals and cutovers, support testing and migration activities, and assist with UAT and BPT testing.
- Lead implementation and services projects by planning activities, tracking progress, managing risks, and coordinating workshops and status meetings.
- Coordinate with R&D, development, product definition, product management, and pre-sales teams on required deliveries and features.
- Create functional specifications, verify that solutions meet customer requirements, and document product or service adaptations.
- Lead knowledge transfer and help improve implementation processes and industrialize new solutions.
Requirements
- Engineer or university degree in Computer Science, or equivalent IT work experience.
- 4–8 years of professional experience.
- Good knowledge of airline IT, reservation, ticketing, PNRs, fares, pricing, search and shopping products, and airline e-commerce applications.
- Knowledge of airline booking systems, feeds, PSS, airport operations, and airline operations.
- Understanding of Azure component architecture and deployment, Linux and shell commands, and DevOps tooling.
- Working experience with Git or Bitbucket and Jenkins; basic experience with OpenShift or Kubernetes.
- Understanding of Redis, Kafka, and Couchbase middleware components.
- Customer-facing communication, analytical problem-solving, project management, change management, and tracking skills.
- Fluent English and the ability to work effectively in a multicultural environment.
- Knowledge of fare filing, fare families, ancillaries, fare structures, ARD Web, and Altea Reservation System is advantageous.
- IATA certification is optional; experience with Confluence, Jira, Agile, or SAFe is advantageous.
Benefits
- 5–10% travel, mostly to APAC.
- Amadeus states that it is an equal opportunity employer committed to diversity, inclusion, accessibility, and fair treatment.
Tech Stack
Categories
Solutions Engineering
About Amadeus
Amadeus builds enterprise software and transaction platforms for the travel industry, including a global distribution system and airline passenger service systems, plus airport and hospitality solutions. It sells to airlines, travel agencies, airports, hotels, and rail operators through long-term contracts, software subscriptions, and transaction-based fees. Founded in 1987 and headquartered in Madrid, it is a public company listed on the Madrid stock exchange.