2 months ago
Base Salary
$138k - $205k/yr
Responsibilities
- Own and operate highly available distributed platforms for reliability, scalability, performance, security, and operational readiness.
- Troubleshoot production issues, lead incident response and root-cause analysis, and implement systemic improvements.
- Design and validate failover, disaster recovery, backup/restore, upgrade, and capacity strategies.
- Build automation and tooling for provisioning, deployments, upgrades, recovery, and reducing operational toil.
- Develop observability using metrics, logging, dashboards, alerts, and actionable operational signals.
- Review service architectures and production readiness and establish reliable platform patterns with engineering teams.
- Create technical documentation, runbooks, and knowledge-sharing practices.
- Participate in a periodic on-call rotation supporting 24/7 reliability.
Requirements
- At least 5 years of experience in software, systems, platform, DevOps, SRE, or related engineering roles.
- At least 3 years of experience operating or troubleshooting distributed systems in production.
- Experience building or operating distributed systems, high-availability architectures, data replication, and fault-tolerant platforms.
- Hands-on experience with one or more distributed platforms such as Kafka, Redis, Elasticsearch, Spark, Airflow, or similar technologies.
- Ability and willingness to learn and operate across a broad technology portfolio.
- Preferred experience with debugging, incident response, and performance tuning.
- Preferred automation or software development experience using Java, Go, Python, or similar technologies.
- Preferred experience managing and building services on cloud infrastructure and Kubernetes.
- Preferred experience collaborating with multiple engineering teams on architecture and production readiness.
- A degree in Computer Science, Engineering, or a related field is preferred.
Benefits
- Hybrid work arrangement with three days per week onsite for candidates based in the Tysons vicinity.
- Medical, dental, and vision benefits.
- 401(k), short-term and long-term disability, life and AD&D insurance.
- Statutory leaves, paid parental leave, and paid holidays.
- Benefits and eligibility may vary by location and role.
Tech Stack
Apache AirflowApache CassandraApache FlinkApache HadoopApache KafkaApache SparkClickHouseElasticsearchGoJavaKubernetesMongoDBPythonRedis
Categories
About Medallia
Medallia builds enterprise SaaS for experience management, turning customer, employee, and patient feedback and behavioral signals into insights and actions via Medallia Experience Cloud. The company sells subscriptions and services to large organizations, offering surveys, text analytics, social listening, and workflow integrations. Founded in 2001 and headquartered in McLean, Virginia, Medallia is privately held under Thoma Bravo after being taken private from the NYSE.