Machine Learning Engineer, Agentic Application
ServiceNow1 month ago
Mountain View, CA, USAMid Level
H1B Sponsor
Base Salary
$140k - $217k/yr
Responsibilities
- Build product infrastructure and interfaces for collecting feedback, adapting generative AI models, and supporting domain-specific enterprise conversational experiences.
- Design scalable, neutral API abstractions for the conversation platform across Microsoft Teams, Slack, web, and other chat clients.
- Optimize the dialog engine for conversational features, enterprise domain knowledge, multilingual translation, low latency, and minimal memory usage.
- Champion coding standards, API design, scalability, robustness, performance optimization, and continuous engineering improvement.
- Implement logging, tracing, debugging, triaging, and automated metrics capabilities for monitoring conversational AI performance.
- Collaborate with machine learning engineers, application engineers, product teams, and customer support teams on features and scalability initiatives.
Requirements
- Bachelor’s degree or higher in computer science or a related field.
- At least 2 years of professional development experience building systems at scale.
- Strong computer science and software engineering foundation with expertise in scalable systems.
- Deep understanding of clean, modular, scalable API design and the ability to promote high engineering standards.
- Experience with tracing, logging, metrics, performance optimization, latency analysis, race conditions, and throughput limitations.
- Ability to independently research requirements, develop innovative solutions, work rapidly, and communicate design rationales effectively.
Benefits
- Base pay of $139,700-216-500, plus equity when applicable and variable or incentive compensation.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona; compensation varies by geographic location.
Categories
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.