Klaviyo

Sr. AI Systems & Solutions Architect, Customer Success

Klaviyo
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about 3 hours ago
Boston, MA, USASenior
H1B Sponsor

Base Salary

$112k - $168k/yr

Responsibilities

  • Partner with Success leaders to identify and prioritize high-impact AI and automation opportunities.
  • Translate ambiguous ideas into program roadmaps with defined outcomes and milestones.
  • Build and evaluate AI-powered prototypes, workflows, prompts, skills, agents, and retrieval workflows.
  • Design and connect AI systems with APIs, MCPs, automation platforms, internal data sources, and existing systems.
  • Collaborate with engineering teams and centralized AI engineering to support production-grade implementations and larger initiatives.
  • Create documentation, implementation guides, and best practices, and lead enablement sessions, workshops, and office hours.
  • Track emerging AI capabilities, tools, and best practices and scale successful solutions across the business.

Requirements

  • 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
  • Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
  • Experience integrating AI with APIs, internal systems, or data sources to improve business workflows.
  • Ability to rapidly prototype, test, and iterate on AI-powered solutions using user feedback and business needs.
  • Strong technical problem-solving, systems thinking, communication, documentation, and cross-functional collaboration skills.
  • Ability to partner with engineering teams to scale successful solutions into production.

Benefits

  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • The role may require up to 10% travel, coordinated in advance, for onboarding, client or partner work, team meetings, and industry events.
  • Annual cash bonus, variable compensation, equity, and sign-on payments may be available in addition to base salary.
  • Workplace accommodations are provided as needed.

Categories

Klaviyo

About Klaviyo

1,001-5,000 employees

Klaviyo (NYSE: KVYO) is the autonomous B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 193,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.