Forward Deployed Engineer, Triage (Singapore)
AssemblyAI1 day ago
Singapore, SingaporeMid Level
Base Salary
$115k - $135k/yr
Responsibilities
- Own customer accounts spending up to $50K per year, diagnose integration issues, unblock customers, and identify account growth opportunities.
- Build, iterate on, and manage customer-support and operations agents, including a customer-facing chat agent.
- Resolve escalated customer problems and improve agents so they can handle similar issues in the future.
- File actionable bugs and feature requests and communicate customer feedback to Engineering and Research.
- Improve customer documentation and SDKs by addressing recurring sources of confusion.
- Route commercial and pricing conversations to the Portfolio team.
Requirements
- Have 2+ years of experience in a technical customer-facing role such as solutions engineering, technical support, developer relations, or software development; candidates with a strong solutions background may be considered with 1 year.
- Be proficient in at least one programming language, with Python preferred.
- Use coding agents such as Claude Code or Codex daily and have shipped real projects with them while reviewing their output before it reaches customers.
- Have experience with REST APIs and the ability to read and debug customer code.
- Communicate strongly in writing, especially through Slack.
- Be able to map customer use cases to the capabilities of the company API.
- Experience building an agent or automation relied upon by others, SQL experience, and speech, audio, or voice AI experience are preferred.
About AssemblyAI
AssemblyAI builds speech-to-text and speech understanding models—such as transcription, diarization, and summarization—delivered through a developer-focused API with usage-based pricing. Its platform is used to process over a million hours of audio daily and handle hundreds of millions of inference calls per month. Founded in 2017 and headquartered in San Francisco, the privately held company serves developers and businesses building voice-enabled products and workflows.