2 months ago
Argentina (city not specified)Mid Level / Senior
Responsibilities
- Own technical expertise and escalation support for a designated product area across customer accounts.
- Resolve complex code-level platform bugs and build customer-facing features and enhancements.
- Investigate root causes using logs, queries, API behavior, and service interactions, then write, test, and deploy fixes.
- Participate in on-call rotations, detect and triage incidents, communicate with affected customers, and lead or support mitigation.
- Document fixes, postmortems, known issues, and incident playbooks, feeding learnings back into Computer.
- Translate customer technical needs into product feedback for Product and core Engineering teams.
Requirements
- 3–5 years of hands-on software engineering experience.
- Strong proficiency in a backend programming language, with production-grade coding experience; Golang is strongly preferred.
- Prior experience in Customer Engineering, Sustenance/L4 engineering, or an equivalent customer-facing support engineering team.
- Strong debugging, logging, observability, and distributed-systems troubleshooting skills.
- Experience writing, testing, and deploying fixes and features end-to-end.
- Experience writing postmortems, root-cause documentation, and reliability or incident reports.
- Familiarity with monitoring and observability tools such as Grafana, Datadog, or Kibana.
- Comfort with on-call responsibilities and leading incident mitigation.
- Excellent communication skills for explaining root causes and fixes to customer engineering and administrator stakeholders.
- Preferred qualifications include expertise in integrations, workflows, search/AI, or platform; exposure to multi-tenant SaaS; frontend knowledge, preferably ReactJS; and experience with AI-assisted development tools such as Cursor or Claude.
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.