Zendesk Developer
Medline Industries, LP2 months ago
Pune, IndiaMid Level / Senior
Responsibilities
- Configure and enhance Zendesk Support, Guide, Talk, and Chat based on business requirements and best practices.
- Develop and customize Zendesk apps and lightweight frontend components using JavaScript, HTML, and CSS.
- Administer Zendesk instances, including provisioning, roles, permissions, groups, organizations, business rules, and environment hygiene.
- Design and maintain ticket routing, escalation, SLA, workflow, form, dynamic-content, and conditional-logic automations.
- Implement Zendesk integrations using APIs, webhooks, authentication, and middleware or third-party systems.
- Own requirements clarification, solution design, development, unit and system testing, UAT support, deployment, and rollback planning.
- Monitor platform health, troubleshoot incidents, perform root-cause analysis, and deliver preventative fixes.
- Collaborate with Support Operations, IT, Security, Product, and Customer Support teams and maintain configuration documentation and runbooks.
Requirements
- 3–6 years of hands-on Zendesk experience in production implementation, configuration, and customization.
- Strong proficiency in JavaScript, HTML, and CSS, including experience building and maintaining Zendesk apps.
- Experience with Zendesk APIs, webhooks, authentication, and integrations with CRM, order systems, or other third-party systems.
- Understanding of customer-support operations, including ticket lifecycles, escalations, SLAs, knowledge bases, and agent productivity metrics.
- Strong analytical, debugging, problem-solving, and technical communication skills.
- Familiarity with SDLC, Agile delivery, user stories, estimation, sprint execution, UAT, release management, and documentation practices.
- Working knowledge of at least one backend technology, with PHP or .NET preferred.
- Bachelor’s degree in computer science, information technology, or equivalent practical experience.
- Experience delivering platform enhancements with measurable operational impact.
Benefits
- The posting describes Medline India as a growing 1,500-plus-person technology, finance, and business-support organization in Pune.
- The organization offers opportunities to learn, contribute, and grow in an empowered and engaged team environment.
- Medline India is certified as a Great Place to Work in India for May 2023 through May 2024.
Tech Stack
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