14 hours ago
Tel Aviv-Yafo, IsraelMid Level
Responsibilities
- Investigate complex customer issues across browser extensions, backend services, and cloud infrastructure.
- Analyze logs, telemetry, and production data to identify root causes and ship and verify fixes.
- Build automation for everyday activities and help teams improve their effectiveness.
- Create enterprise deployment tooling supporting MDM, GPO, and mobile browsers.
- Partner with product, R&D, engineering, and field teams to convert customer feedback into product improvements.
- Document technical findings through write-ups and runbooks and provide enablement for support teams and partners.
Requirements
- At least 3 years of experience in software development, solutions engineering, or a similar technical role.
- Proficiency in TypeScript or JavaScript and comfort writing Python scripts.
- Knowledge of web and browser security fundamentals, including HTTP, DNS, TLS, and browser extensions.
- Experience debugging production systems on AWS and Kubernetes using logs, metrics, and SQL.
- Ability to own problems from initial report through verified production resolution.
- Strong communication skills, including the ability to explain technical findings clearly to customers in English.
Benefits
- Health, well-being, financial, and broader life benefits are provided.
- A flexible work arrangement allows employees to work from home, in an office, or in a combination of both through the FlexBase program.
Categories
Solutions Engineering
About Akamai
Akamai builds content delivery, cloud security, and edge compute services for enterprises that run consumer and business web, API, and video workloads. The public company (NASDAQ: AKAM), founded in 1998 and headquartered in Cambridge, MA, operates a global CDN and security platform and sells via subscriptions and usage-based services. It expanded into cloud infrastructure by acquiring Linode in 2022, offering IaaS and managed Kubernetes.