15 hours ago
Bengaluru, IndiaSenior / Staff+
Responsibilities
- Provide L2/L3 production support for enterprise applications and services.
- Monitor application and infrastructure health using Dynatrace, Splunk, and observability platforms.
- Manage, triage, troubleshoot, and resolve production incidents within SLA timelines, including coordination during major incidents.
- Perform root cause analysis and implement preventive actions for recurring issues.
- Support Java-based applications running on Microsoft Azure.
- Analyze application and system logs and performance metrics to identify issues proactively.
- Collaborate with development, infrastructure, and business teams to maintain service stability.
- Improve monitoring, alerting, automation, and operational processes.
- Participate in deployment validations, release support, and change activities.
- Create and maintain support documentation, runbooks, and operational procedures.
Requirements
- 6–13 years of experience in production support or SRE environments.
- Hands-on expertise with incident management, problem management, root cause analysis, and service reliability and availability management.
- Experience with Microsoft Azure infrastructure and services and cloud operations support.
- Experience supporting Java applications in production.
- Experience with Linux administration, system monitoring, and troubleshooting.
- Experience with Dynatrace, Splunk, application performance monitoring, log monitoring and analysis, and alert management.
- Shell scripting or Python scripting experience is preferred.
- Knowledge of ITIL processes, DevOps and CI/CD concepts, Kubernetes, container technologies, and operational automation is preferred.
- Strong troubleshooting, analytical, communication, and stakeholder management skills.
- Experience supporting high-availability enterprise applications and working in a shift-based support model.
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Benefits
- Bangalore-based role requiring work from the office five days per week.
- Shift schedule is 12:00 PM to 10:00 PM.
Tech Stack
Categories
Site Reliability
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.