Principal Service Engineer
Providence4 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead end-to-end ServiceNow architecture, solution design, development, governance, and enterprise workflow transformation.
- Implement and enhance ITSM capabilities including incident, problem, change, request, knowledge, and service catalog management.
- Design Employee Center Pro experiences, employee journeys, widgets, content targeting, and integrations across enterprise services.
- Design and customize Service Operations Workspace dashboards, workspaces, side panels, agent experiences, and operational visualizations.
- Implement HRSD capabilities including HR case management, employee lifecycle events, HR knowledge, catalogs, workflows, and onboarding/offboarding automation.
- Lead ITAM implementations covering HAM, SAM, asset lifecycle management, license compliance, software normalization, procurement, inventory, and stockroom workflows.
- Develop ServiceNow applications and integrations using JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, Flow Designer, IntegrationHub, REST, SOAP, MID Server, and JDBC.
- Provide technical leadership through mentoring, code reviews, standards enforcement, architecture discussions, roadmap planning, release management, upgrades, and performance tuning.
- Collaborate with stakeholders, enterprise architects, delivery teams, QA, DevOps, and support teams on implementations and releases.
Requirements
- 10–16 years of overall IT experience with strong ServiceNow implementation and development expertise.
- Hands-on experience with ITSM, Employee Center Pro, Service Operations Workspace, HRSD, and ITAM including HAM and SAM.
- Strong expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, Service Portal, and UI Builder.
- Experience building enterprise integrations using REST and SOAP APIs.
- Strong understanding of the ServiceNow data model, CMDB, platform architecture, and enterprise-scale implementations.
- Experience leading enterprise implementations and transformation initiatives, with strong stakeholder engagement, communication, and leadership skills.
- Understanding of Agile/Scrum methodologies and ITIL processes.
- Preferred exposure to CMDB, CSDM, AI Search, Virtual Agent, GenAI, Performance Analytics, reporting, Security Operations, governance workflows, and global delivery models.
- Preferred certifications include ServiceNow Certified System Administrator, Certified Application Developer, CIS–ITSM, CIS–HRSD, CIS–HAM/SAM, and ServiceNow CTA or CMA.
Tech Stack
Categories