ServiceNow Technical Lead (Senior Associate/Manager), Consulting

11 days ago

Singapore, SingaporeStaff+

Responsibilities

Design, configure, develop, test, deploy, and optimize ServiceNow solutions aligned with client requirements.
Deliver implementations across ITSM, ITOM, ITAM, CMDB, Discovery, and Service Mapping.
Develop workflows, integrations, automations, and platform customizations using ServiceNow best practices.
Establish CMDB governance, data-quality standards, and CSDM alignment.
Gather and analyze business requirements and translate them into scalable technical solutions.
Collaborate with clients, architects, technical teams, and business stakeholders throughout project lifecycles.
Support pre-sales activities, proposals, solution demonstrations, and client presentations.
Lead or manage ServiceNow transformation and implementation engagements and provide technical leadership.
Mentor junior team members and contribute to ServiceNow practice capability development.
Stay current with ServiceNow releases, emerging technologies, and industry practices.

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Consulting, system integrator, professional-services, and large-scale enterprise ServiceNow implementation experience.
Senior Associate: 3–6 years of ServiceNow implementation experience.
Manager: 8+ years of IT and ServiceNow consulting experience.
Hands-on experience with ServiceNow configuration, development, integrations, and testing.
Senior Associate: ServiceNow Certified System Administrator preferred and certifications in at least two relevant areas required, including CIS-ITSM, CIS-ITOM, CIS-ITAM, or CMDB-related certification.
Manager: ServiceNow Certified System Administrator required, with CIS-ITSM, CIS-ITAM, and CIS-ITOM certifications strongly preferred.
Discovery, Service Mapping, CMDB, and CSDM knowledge, plus ITIL Foundation certification preferred.
Manager-level experience leading transformation and implementation engagements, managing delivery teams, facilitating workshops, and providing solution advisory.
Strong communication, stakeholder management, problem-solving, prioritization, and people-management skills.

Flexible working arrangements guided by EY’s FWA Policy.
Continuous learning, coaching, leadership development, and tools to support meaningful impact.
Diverse and inclusive culture with globally connected teams.
Competitive remuneration package tied to work experience and individual and team performance.

10,000+ employees