ServiceNow Technical Lead (Senior Associate/Manager), Consulting
Ernst and Young29 days ago
Singapore, SingaporeStaff+
Responsibilities
- Design, configure, and implement ServiceNow solutions aligned with client requirements.
- Deliver ServiceNow implementations across ITSM, ITOM, ITAM, CMDB, Discovery, and Service Mapping.
- Gather and analyze business requirements and translate them into scalable technical solutions.
- Develop workflows, integrations, automations, and platform customizations.
- Participate in solution architecture, technical design, development, testing, and deployment.
- Establish CMDB governance, data-quality standards, and CSDM alignment.
- Collaborate with business stakeholders, technical stakeholders, architects, and delivery teams throughout the project lifecycle.
- Support pre-sales activities, proposals, solution demonstrations, and client presentations.
- Lead ServiceNow transformation and implementation engagements and provide technical leadership.
- Manage delivery teams and mentor junior team members.
- Stay current with ServiceNow releases, emerging technologies, and industry best practices.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- Consulting or professional services experience is required.
- Experience delivering ServiceNow solutions for large-scale enterprises.
- Strong communication, stakeholder management, problem-solving, and prioritization skills.
- Senior Associate: 3–6 years of ServiceNow implementation experience.
- Senior Associate: ServiceNow Certified System Administrator certification preferred and certifications in at least two specified areas, including CIS ITSM, CIS ITOM, CIS ITAM, or CMDB-related certification.
- Manager: 8+ years of IT and ServiceNow consulting experience.
- Manager: ServiceNow Certified System Administrator certification required.
- Manager: Strongly preferred certifications across CIS ITSM, CIS ITAM, and CIS ITOM, with Discovery, Service Mapping, CMDB/CSDM, and ITIL Foundation certifications desirable.
- Hands-on experience with ServiceNow configuration, development, integrations, and testing.
- Understanding of Discovery, Service Mapping, and CMDB concepts.
- Prior consulting, system integrator, or professional services experience is preferred.
- Manager-level candidates should have experience leading transformation and implementation engagements, facilitating workshops, advising on solutions, managing delivery teams, and providing technical leadership.
Benefits
- Competitive remuneration package tied to work experience and individual and team performance.
- Flexible working arrangements may be available under EY’s FWA Policy.
- Continuous learning, coaching, leadership development, and tools to support career growth.
- Diverse and inclusive culture with globally connected teams.
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.