Responsibilities
- Configure, develop, test, implement, and support Archer and other GRC technologies through the software development lifecycle.
- Monitor and respond to support tickets, troubleshoot issues, resolve incidents, and provide technical support to internal enterprise users.
- Perform data imports, data feeds, single-record corrections, organization hierarchy updates, and attestation process support.
- Monitor data feeds and Autosys job failures, resolve issues, and rerun jobs as needed.
- Gather and refine business and technical requirements and explain technical information to non-technical stakeholders.
- Research existing configuration architecture and document technical designs, business logic, and application processes.
- Assist with design, build, testing, implementation, and performance standards, including unit, integration, and user acceptance testing.
- Comply with Incident, Change, and Problem Management policies while managing multiple priorities and deadlines.
Requirements
- Bachelor's degree or equivalent work experience.
- At least five years of relevant experience monitoring, managing, and responding to support requests in Archer.
- At least five years of Archer application configuration experience, preferably with Archer 2024.09 or newer.
- Extensive technical troubleshooting, analytical, debugging, and problem-solving skills.
- Strong verbal and written communication, documentation, collaboration, and multitasking abilities.
- Understanding of Operational Risk Programs is a plus.
- Advanced experience developing formulas in Microsoft Excel is a plus.
Benefits
- Chennai-based role with a shift schedule of 11 AM to 8 PM.
- Requires working from a U.S. Bank location three or more days per week.
- Disability accommodations are available during the application and hiring process.
Categories
About U.S. Bank
At U.S. Bank, we help millions of clients achieve their goals with a balance of best-in-class technology and human expertise tailored to individual needs. As the fifth-largest commercial bank in the United States, we’ve built a reputation for strength and stability across a diversified mix of businesses, including commercial and institutional banking, business banking, payments, wealth management and consumer banking. We’ve been named one of the World’s Most Ethical Companies® by the Ethisphere Institute and the most admired superregional bank by Fortune. In addition to thousands of branches serving consumers, U.S. Bank offers a complete suite of products, services and strategic partnerships for business. Within our Wealth, Corporate, Commercial and Institutional Banking division, we serve more than half a million clients across the country and around the world, ranging from wealthy individuals and families to the largest corporations, including 90% of Fortune 1000 companies. We’re also consistently recognized as a great place to work. We’re shaping our company culture with intention, focused on creating a workplace where it’s safe to speak up, share ideas and try new things. We’re proud to be recognized as a “Best for Vets” employer by the Military Times and included on Fair360’s (formerly DiversityInc.) list of Top 50 Companies for Diversity. U.S. Bank, NA. Member FDIC. Equal Housing Lender.