9 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules across ITSM, ITOM, ITAM, HRSD, and custom applications.
- Implement and maintain integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, and other integration methods.
- Create and manage forms, workflows, reports, dashboards, and service portals.
- Perform system testing, debugging, and troubleshooting to ensure solution quality and performance.
- Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and estimate development efforts.
- Participate in analysis, design, development, testing, deployment, and post-implementation support across the software development lifecycle.
- Stay current with ServiceNow updates, features, and industry best practices, and maintain comprehensive technical documentation.
Requirements
- Bachelor's degree in a related field.
- At least 5 years of experience in IT Service Management, including ServiceNow development.
- Strong understanding of ITIL principles.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Ability to collaborate with cross-functional teams and build consensus.
- Excellent analytical and problem-solving skills.
- Preferred: experience implementing AI-powered support solutions.
- Preferred: ITIL v4 Foundation certification or higher.
Benefits
- Location: Bangalore, India.
- Travel requirement: 0%.
- Elanco states that it provides a diverse and inclusive work environment and is an equal opportunity employer.
Tech Stack
SOAP
Categories
About Elanco
Elanco is a public animal health company that develops pharmaceuticals, vaccines, parasiticides, and nutrition products for pets and farm animals, sold through veterinarians, distributors, and retail channels. Headquartered in Indianapolis and traded on the NYSE (ELAN), it originated at Eli Lilly in 1954 and became an independent company in 2018. Elanco expanded its portfolio by acquiring Bayer Animal Health in 2020, serving companion-animal and livestock markets worldwide.