8 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules across ITSM, ITOM, ITAM, HRSD, and custom applications.
- Implement and maintain integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, and other integration methods.
- Create and manage forms, workflows, reports, dashboards, and service portals.
- Perform system testing, debugging, and troubleshooting to ensure solution quality and performance.
- Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and estimate development efforts.
- Participate in analysis, design, development, testing, deployment, and post-implementation support across the software development lifecycle.
- Stay current with ServiceNow updates, features, and industry best practices, and maintain comprehensive technical documentation.
Requirements
- Bachelor's degree in a related field.
- At least 5 years of experience in IT Service Management, including ServiceNow development.
- Strong understanding of ITIL principles.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Ability to collaborate with cross-functional teams and build consensus.
- Excellent analytical and problem-solving skills.
- Preferred: experience implementing AI-powered support solutions.
- Preferred: ITIL v4 Foundation certification or higher.
Benefits
- Location: Bangalore, India.
- Travel requirement: 0%.
- Elanco states that it provides a diverse and inclusive work environment and is an equal opportunity employer.
Tech Stack
SOAP
Categories
