3 days ago
Remote, United States or Boston, MA, USASenior / Staff+
Responsibilities
- Gather and analyze business and technical requirements with lead solution architects.
- Define solution scope, document processes, and maintain technical implementation documentation such as Low-Level Designs.
- Facilitate customer workshops, meetings, and design sessions to align stakeholders on solution design.
- Collaborate with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
- Evaluate, configure, and customize product features while following integration and implementation best practices.
- Troubleshoot technical issues, propose solutions, and provide post-implementation support.
- Contribute insights to improve the product roadmap and delivery methodology.
Requirements
- 6–12 years of SaaS experience in professional services or client-facing roles.
- Proven Field Service Management experience is required.
- Experience with business transformation programs and adapting product-based solutions to dynamic environments.
- Experience working in high-growth startups with evolving product roadmaps is preferred.
- Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
- Working knowledge of data models, JavaScript, and JSON.
- Familiarity with JIRA, Confluence, or equivalent project management tools.
- Experience delivering solutions in an Agile environment.
- Strong creative problem-solving, communication, attention to detail, reliability, and follow-through skills.
Benefits
- Remote-first role open anywhere in the US.
- Occasional travel and collaboration with customers and teams in other countries or continents, remotely or in person.
Tech Stack
Categories
Solutions Engineering
