5 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and build AI agents that manage complex customer interactions and drive customer retention.
- Own AI agent work from initial implementation through continuous iteration.
- Collaborate directly with customers and leaders across finance, healthcare, and hospitality.
- Identify trends across customers to guide evolution of the agent-building platform and research efforts.
- Experiment with and evaluate the latest text and voice models.
- Integrate models at scale for large enterprise customers.
Requirements
- At least 5 years of industry experience in software engineering.
- Proficiency with Python and TypeScript.
- Proficiency with asynchronous programming.
- Comfort investigating system failures across deep technology stacks using any necessary tools.
- Preferred: prior experience working with multimodal models.
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Daily lunches and snacks in the office.
- Full-time, in-office role.
Tech Stack
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.