2 months ago
Shenzhen, ChinaMid Level / Senior
Responsibilities
- Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
- Serve as the primary technical contact for customers and provide timely responses and effective problem resolution.
- Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders.
- Collaborate with Sales, Product Management, Marketing, and R&D on customer onboarding, business growth, demonstrations, and product improvements.
- Maintain records of customer interactions, service activities, technical issues, and resolutions in the support management system.
- Deliver technical presentations, customer training, and knowledge-sharing sessions.
- Support assigned projects independently and provide management with feedback on customer needs and market trends.
- Travel frequently to different cities for on-site technical support and customer service.
Requirements
- Bachelor’s or master’s degree and 2–5 years of PCB-related work experience.
- At least 2 years of MI experience in the PCB industry.
- Experience in technical support, software troubleshooting, or a related field.
- Strong understanding of software installation, configuration, and maintenance.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to collaborate across departments and manage multiple priorities.
- Good English reading, writing, listening, and speaking proficiency.
- Familiarity with Frontline InPlan, InFlow, or InCAMPro is a major plus.
Benefits
- Competitive, family-friendly total rewards package.
- Benefits designed to support diverse employee needs in an inclusive environment.
- Frequent regional customer-site travel is required by business needs.
Categories
Solutions Engineering
About KLA
KLA builds process control, inspection and metrology systems used to manufacture semiconductor wafers, reticles, advanced packaging, printed circuit boards, and displays, and sells related software and services to chipmakers and electronics manufacturers. Its business model centers on capital equipment sales plus service and support contracts. Headquartered in Milpitas, California, KLA traces its origins to the 1997 KLA-Tencor merger and is publicly traded on NASDAQ under the ticker KLAC.