3 months ago
Base Salary
$120k - $220k/yr
Responsibilities
- Own post-sale customer success and support as the primary technical resource.
- Troubleshoot and resolve customer issues and advocate for customer needs internally.
- Drive renewals and identify opportunities for account expansion.
- Build tooling, automation, systems, and playbooks to scale customer support.
- Modify production code to fix bugs and build customer-focused features.
- Run customer training sessions and create documentation that promote self-sufficiency.
Requirements
- Startup experience in a customer-facing or technical role.
- Strong technical foundation with the ability to read and troubleshoot production code, analyze code paths and database state, and inspect API requests and responses using infrastructure and browser developer tools.
- Ability and enthusiasm to write code and build automation for scalable systems.
- Excellent communication and relationship-management skills for technical and non-technical stakeholders.
- High agency and commercial awareness focused on retention, adoption, and expansion.
- Early-stage startup experience is preferred.
- Production coding or internal tooling and automation experience is preferred.
- Experience owning renewals or commercial relationships is preferred.
- Familiarity with IT, security, service management, or workflow automation is preferred.
Benefits
- Opportunity to shape the success of a new AI product and company.
- Growth opportunities alongside an experienced team and investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.