18 days ago
Responsibilities
- Develop and improve technical enablement programs covering platform onboarding, annotation, dataset management, model training and evaluation, workflows, deployments, and workspace administration.
- Host bi-weekly webinars, technical workshops, office hours, onboarding sessions, clinics, and other live educational programs.
- Deliver structured 1:1 Targeted Enablement Option Pack engagements for qualifying Corporate customers.
- Create reusable technical content including documentation, videos, walkthroughs, recordings, and reference materials.
- Identify recurring customer questions and friction, then turn those insights into scalable educational programs or assets.
- Monitor customer activation and engagement signals to identify users and cohorts who may benefit from enablement.
- Measure program participation and effectiveness and collaborate with Product to address knowledge and usability gaps.
- Stay current with Roboflow product features, releases, workflows, and recommended best practices.
Requirements
- Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference.
- Comfort using Python, APIs, notebooks, and common developer tooling.
- Ability to become highly proficient with the Roboflow platform and confidently demonstrate its workflows.
- Understanding of precision, recall, confidence thresholds, confusion matrices, dataset quality, annotation strategy, dataset versioning, and difficult or underrepresented examples.
- Ability to translate technical concepts into clear, practical guidance for users with varying levels of machine learning experience.
- Ability to teach technical concepts, recognize recurring patterns, deliver structured programs, create educational content, manage multiple engagements, and communicate professionally with customers.
- Experience with Roboflow, customer success, technical enablement, Developer Relations, technical education, Solutions Engineering, technical Support, technical content creation, webinars, workshops, product-led growth, self-service SaaS, or customer activation data is beneficial.
Benefits
- Distributed work arrangement with support for working from home, coworking spaces, or company hubs in New York City, San Francisco, and São Paulo.
- Opportunities for in-person collaboration, including team onsites, and a relocation bonus for working from a hub.
- $4000/yr travel stipend and $350/mo productivity stipend.
- Up to 100% of health insurance costs covered for the employee and their partner or family.
- Equity in the company.
- Primarily daytime US working hours with some required synchronous meetings each week.
- New hires onboard in person with their manager at the New York or San Francisco hub within the first month.
Tech Stack
Categories
Solutions Engineering
About Roboflow
Roboflow provides SaaS developer tools for computer vision, covering dataset management, annotation, preprocessing, model training, and deployment via API or to edge devices. The platform is used by over 1 million developers and teams in industries like manufacturing, logistics, retail, and research. The privately held, remote-first company raised a Series B in 2024.