Partner Technology Architect — Autonomous Workforce
ServiceNow4 hours ago
Base Salary
$119k - $184k/yr
Responsibilities
- Co-create autonomous-operations reference architectures for ITSM, ITOM, HRSD, SPM, and industry-specific workflows.
- Drive adoption of AI Agents, autonomous incident resolution, predictive operations, AIOps analytics, and automated change and remediation.
- Develop reusable solution templates, industry accelerators, demo environments, and operational workflow blueprints.
- Lead technical workshops, proofs of concept, executive briefings, and architecture presentations for partners and customer stakeholders.
- Guide partners on competitive positioning, migration and coexistence strategies, and measurable operational outcomes.
- Design partner enablement programs, mentor partner architects and pre-sales teams, and develop capability maturation plans.
- Collaborate on joint business planning and guide partners from validated solution concepts to scalable commercialization.
- Provide partner and field input to ServiceNow product architecture, roadmap discussions, and Autonomous Workforce strategy.
- Maintain market intelligence on enterprise service management, ITSM, ITOM, and employee-service platforms.
Requirements
- 8+ years of pre-sales, solution architecture, or technical consulting experience in ITSM, ITOM, employee experience, or enterprise service management solutions.
- 5+ years of deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation platforms.
- Expert knowledge of incident, problem, and change management, CMDB/CSDM, event management, AIOps, knowledge management, and employee self-service architectures.
- Understanding of competitive platforms including BMC, Atlassian, Ivanti, Microsoft, and other enterprise service management platforms.
- Deep IT or employee-experience transformation expertise in at least two industry verticals.
- Experience engaging CIO, IT operations, and CHRO executives and articulating operational transformation strategies.
- Experience with partner ecosystems such as GSIs, SIs, and ISVs, including partner business models and co-selling dynamics.
- Working knowledge of virtual agents, autonomous incident resolution, predictive analytics, AIOps, and automated remediation workflows.
- Experience integrating or critically evaluating AI in work processes, decision-making, or problem-solving.
- Preferred experience with ServiceNow ITSM, ITOM, HRSD, or SPM; relevant ServiceNow certifications; competitive platforms; IT operations strategy consulting; service management transformation; or employee-experience design.
- Travel availability for partner, customer, and organizational activities up to 25%.
Benefits
- Base pay of $118,500 - $183,675, plus equity when applicable and variable or incentive compensation.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas depending on work location and role eligibility.
- Regular employee position in the AMS - North America and Canada region.
- Travel of up to 25% for partner, customer, and organizational activities.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.