23 hours ago
Remote, United StatesSenior
Base Salary
$106k - $223k/yr
Responsibilities
- Coordinate and plan comprehensive delivery activities to address customer priorities and achieve agreed goals.
- Deliver proactive and reactive support, including education workshops, assessments, tailored guidance, troubleshooting, and onsite presence as needed.
- Identify resiliency and security issues, analyze problems, and provide solutions for customer environments.
- Advise customers on platform modernization and AI-enabled business transformation.
- Evaluate customer environments and deliver data-driven recommendations aligned with technology investments, operational excellence, and transformation goals.
- Collaborate with support, account, product engineering, and other stakeholder teams to provide a streamlined customer experience.
- Improve processes and delivery practices by applying lessons learned and sharing knowledge through communities.
- Participate in on-call rotations for critical incidents affecting Support for Mission Critical customers.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.
- At least 4 years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting.
- At least 4 years of technical experience with Microsoft Teams, Exchange Online, and Microsoft 365 collaboration or related cloud communications and productivity technologies is preferred.
- Familiarity or experience with Microsoft 365 Copilot, Copilot Agents, AI-powered workplace solutions, adoption, governance, security, compliance, and operational best practices is preferred.
- Knowledge of Exchange Online, messaging, identity, security, compliance architectures, Microsoft 365 security and data governance capabilities, Microsoft Entra, Microsoft Purview, and Agent 365 is preferred.
- Hands-on experience supporting Microsoft Teams collaboration, meetings, voice, connectivity, Microsoft 365 integration, and Teams Rooms is preferred.
- Microsoft or cloud technology certification is preferred.
- Must meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Benefits
- The typical U.S. base pay range is USD $106,400-$203,600 per year, with a separate San Francisco Bay Area and New York City metropolitan area range of USD $137,600-$222,600 per year.
- Certain roles may be eligible for benefits and other compensation.
- The position includes onsite presence as needed and participation in on-call rotations.
- Microsoft is an equal opportunity employer and provides reasonable accommodations during the application process.
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.