2 months ago
Base Salary
$110k - $140k/yr
Responsibilities
- Own structured onboarding and adoption engagements from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare.
- Lead technical discovery and design customer-specific project plans, workspace structures, and deployment approaches.
- Configure and validate SSO/SAML, SCIM provisioning, role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integrations with customer SIEM tools.
- Design and establish team and discovery workspaces, access controls, integrations, Private API Network capabilities, and CI/CD workflows.
- Coordinate customer IT, security, and engineering stakeholders while managing risks, blockers, audit requirements, and change-control constraints.
- Deliver evolving engagement types, collaborate with cross-functional teams, identify expansion and reference opportunities, and relay product feedback and escalations to Support, Product, and Engineering.
Requirements
- 3–5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
- Understanding of the software development lifecycle, API design principles, REST, GraphQL, and common integration patterns.
- Hands-on familiarity with enterprise identity and security concepts including SSO/SAML, SCIM provisioning, and identity providers such as Okta, Entra, and OneLogin.
- Ability to lead discovery, present to technical and business audiences, set expectations, and manage multiple engagements.
- Strong presentation, written, verbal communication, project-management, and hands-on configuration-session skills.
- Experience with API development, testing, or documentation platforms is preferred.
- Familiarity with AWS, Azure, GCP, DevOps tooling, containers, secrets-management, and SIEM ecosystems is preferred.
- Experience serving enterprise customers in regulated industries and experience with JavaScript or Python are preferred.
- Professional working proficiency in Spanish and/or Portuguese is preferred.
Benefits
- Comprehensive medical coverage, flexible PTO, wellness reimbursement, monthly lunch stipend, wellness programs, team-building events, and donation matching.
- Flexible schedule; roles in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London are in-office five days per week, while Bangalore is currently three days per week and transitioning to five.
- Inclusive, collaborative workplace with in-person collaboration and team engagement.
Tech Stack
Categories
Solutions Engineering
About Postman
Postman is the world’s leading API platform. Postman's features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 40 million developers and 500,000 organizations across the globe use Postman today. Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. Check out our open positions if you’d like to learn more: https://www.postman.com/careers/