3 days ago
Base Salary
$120k - $135k/yr
Responsibilities
- Diagnose and troubleshoot customer integration issues and platform configuration problems.
- Partner with customers on integrations, SDK implementations, APIs, survey deployments, and technical issues.
- Lead technical onboarding and implementation for a portfolio of mid-market customers.
- Conduct technical demos and support technical evaluations, renewals, expansions, and customer growth opportunities.
- Escalate customer issues to Product and Engineering through detailed technical discovery.
- Collaborate with Product, Engineering, Sales, and Customer Success to identify recurring requests, test workarounds and releases, and improve technical documentation.
Requirements
- 2-4+ years of experience as a customer support engineer.
- Strong troubleshooting, problem-solving, and systems investigation skills, including the ability to independently navigate ambiguous technical problems.
- Ability to investigate source code to troubleshoot issues.
- Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
- Strong cross-functional collaboration skills.
- Experience supporting mid-market customers at a SaaS company is preferred.
Benefits
- Competitive salary.
- Competitive employee equity.
- 401(k) program.
- Medical, dental, and vision benefits.
- FSA/HSA benefit.
- $175/month commuter benefit.
- Additional wellbeing benefits.
- Flexible paid time off.
- Paid parental leave.
- Professional development stipend.
- Lunch and dinner provided daily.
- Company-sponsored social events.
- Hybrid work arrangement based in San Francisco with four days per week in the office.
Categories
Solutions Engineering
About Sprig
Sprig builds an AI-powered enterprise survey and product research platform used by product, design, and research teams to study user behavior and inform decisions. Delivered as SaaS, it embeds agents to design studies, run in-product surveys, and synthesize insights across the customer journey. Founded in 2019 and headquartered in San Francisco, the company is privately held and counts customers such as Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor.