Sr. ServiceNow Developer - HRSD
Fresenius Medical Care11 days ago
Bengaluru, IndiaSenior
Responsibilities
- Serve as FME’s primary ServiceNow HRSD developer and client-side integration specialist.
- Develop and maintain the Workday HCM integration, including APIs, OAuth credentials, Integration Hub flows and spokes, data mappings, transform maps, scheduling, and error handling.
- Review and validate configurations across Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace, Universal Requests, and Employee Document Management.
- Configure Employee Document Management, document types, security and retention policies, Advanced Forms templates, and bulk imports from PeopleDoc and OnBase via SFTP.
- Configure Knowledge Management, knowledge bases, workflows, article imports, and SharePoint external content integration.
- Manage internationalization, language activation, localization properties, field and label translations, and the Dynamic Translation Framework.
- Manage update set promotions across Dev, Test, and Prod and resolve preview errors.
- Build and execute ATF test suites, co-develop UAT scripts, and track defects through resolution.
- Maintain Employee Center Pro branding, taxonomy, widgets, audience targeting, HR Agent Workspace layouts, AWA routing, and workspace communications.
- Build and maintain Flow Designer flows, Business Rules, Client Scripts, UI Policies, custom Inbound Actions, dashboards, reports, and interactive filters.
- Participate in implementation workshops, sprint reviews, stand-ups, retrospectives, and other delivery ceremonies.
- Represent technical decisions to HR business owners and non-technical stakeholders.
Requirements
- At least 6 years of ServiceNow development and administration experience in enterprise environments.
- At least 3 years of direct HRSD experience with areas such as Case Management, Employee Center, HR Agent Workspace, or Employee Document Management.
- Proven experience with REST and SOAP APIs, Integration Hub, Spoke framework, OAuth, and transform maps.
- Hands-on experience with Employee Document Management, Advanced Forms, and Bulk Document Import.
- Experience configuring Knowledge Management with external sources such as SharePoint.
- Experience with ServiceNow internationalization and/or the Dynamic Translation Framework.
- Expert-level JavaScript, GlideScript, Flow Designer, Business Rules, Client Scripts, and ACL configuration experience.
- Experience managing update sets across Dev, Test, and Prod, including preview error remediation.
- Experience working in hybrid-agile implementation frameworks with an SI partner.
- Strong communication skills for working with HR business owners and non-technical stakeholders.
- Certified ServiceNow Administrator (CSA) certification is required.
- Certified Application Developer (CAD) certification is required.
- Workday HCM integration experience is strongly preferred.
- Preferred experience includes Universal Requests, cross-departmental routing, legacy HR case management replacements, Employee Relations configuration, NOW Mobile or Agent Mobile App configuration, Virtual Agent or Conversational AI configuration, healthcare or life sciences environments, and GDPR or data privacy compliance.
- Preferred certifications include CIS—HR Service Delivery, CIS—Employee Document Management, Micro-Cert—Employee Center Pro, Micro-Cert—Agile and Test Management, Micro-Cert—Automated Test Framework, and ITIL 4 Foundation.
Tech Stack
JavaScriptSOAP
Categories