3 days ago
Pune, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design solutions that integrate enterprise technology stacks with AI models and multi-provider platforms.
- Provide application support by diagnosing and resolving incidents and service requests.
- Monitor and maintain critical business systems to support reliability and performance.
- Document solutions, share knowledge, and contribute to application-support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Participate in team discussions and independently provide solutions to work-related problems.
Requirements
- At least 5 years of professional experience is required.
- At least 3 years of experience with ServiceNow IT Service Management is required.
- Proficiency in ServiceNow IT Service Management, incident management, and service request fulfillment.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Knowledge of the ITIL framework and its application in service management.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.