2 months ago
Responsibilities
- Own the largest and most technically difficult enterprise deployments.
- Work directly with customers to understand their operational workflows and deployment needs.
- Build integrations, workflows, internal tooling, and product capabilities required to launch customers in production.
- Travel onsite to customer offices when in-person collaboration accelerates problem solving.
- Work across voice, SMS, email, chat, APIs, data, LLMs, and workflow orchestration.
- Debug deployment blockers, including issues outside Frontdesk’s systems.
- Turn recurring customer-specific solutions into scalable product, infrastructure, and deployment primitives.
- Collaborate with founders and engineering on product priorities.
- Define enterprise AI deployment practices, hire the Forward Deployed Engineering team, build playbooks, and eventually lead the organization.
Requirements
- Strong software engineering experience and willingness to take broad ownership.
- Enjoyment of direct customer interaction and solving real operational problems.
- Ability to work across the stack and learn whatever is needed for a deployment.
- Strong product intuition and ability to generalize solutions into reusable capabilities.
- Comfort working in ambiguous environments without an established playbook.
- Ability to move quickly and take personal ownership of outcomes.
- Interest in owning complete customer problems rather than a narrow system component.
- Founder-oriented mindset and interest in building a new function from zero.
Benefits
- In-person role in New York City.
- Travel to customer sites is required.
- Opportunity to build and eventually lead Frontdesk’s Forward Deployed Engineering organization.
Categories
Forward Deployed
About Pear VC
Pear VC is an early-stage venture capital partnership that invests at pre-seed and seed, pairing capital with hands-on support, mentorship, and programs like its PearX accelerator for founding teams. Founded in 2013 and headquartered in Menlo Park, California, it backs software and technology startups across categories. Its portfolio includes companies that reached the public markets, such as DoorDash and Guardant Health.