2 days ago
Singapore (city not specified)Mid Level
Responsibilities
- Communicate with external developers and help them build applications using Stripe infrastructure across multiple programming languages and frameworks.
- Resolve complex integration challenges through email, ticketing software, issue trackers, developer communities, and real-time chat.
- Create and maintain documentation, examples, integration demos, and code snippets for Stripe integrations.
- Identify developer friction and collaborate with engineering teams in planning sessions, design reviews, and development meetings.
- Build and maintain internal support tools, including an LLM-powered retrieval-augmented generation copilot and an invoice-explanation tool.
- Create training for non-developers and answer product integration questions in real time.
Requirements
- At least 4 years of full-stack software development experience building web or mobile applications with high-quality user experiences.
- Experience explaining technical concepts and describing how Stripe works to technical and non-technical audiences.
- Ability to write clean code in multiple programming languages and read less-structured code.
- Ability to support users during working hours in the candidate’s region, with occasional weekend coverage for critical infrastructure.
- Strong written communication and troubleshooting skills.
- Ability to explain technical concepts, troubleshoot issues, and answer customer questions in Mandarin over video calls.
- A degree in computer science, software engineering, computer engineering, or a related analytical field is preferred.
- Experience teaching or coaching developers is preferred.
- Ability to work autonomously with limited supervision is preferred.
Benefits
- The team is largely remote and supports working arrangements accommodating family care and other needs.
- Initial training and mentorship are provided by current team members.
- Working hours generally align with the user’s region, with occasional weekend coverage for critical infrastructure.
Categories
Solutions Engineering
About Stripe
Stripe builds financial infrastructure for internet businesses, offering APIs and tools for online and in‑person payments, subscriptions, marketplaces/payouts, fraud prevention, identity, tax, issuing, and treasury. It monetizes through per‑transaction fees and SaaS pricing for advanced products. Founded in 2010 and headquartered in South San Francisco, Stripe is privately held and serves companies from startups to large enterprises worldwide.