4 months ago
Madrid, SpainStaff+
Responsibilities
- Lead the technical design and implementation of Microsoft Dynamics 365 Customer Engagement solutions, including Customer Service and Field Service.
- Serve as the technical authority during delivery and own architecture decisions, technical best practices, and delivery outcomes.
- Design and govern Dataverse data models, security roles, integrations, performance considerations, and enterprise Power Platform solutions.
- Guide and review developers and technical consultants through design, code, and solution reviews.
- Define and enforce ALM, DevOps, environment, release governance, and production-readiness practices.
- Support go-live readiness, hypercare, production stability, troubleshooting, and root-cause analysis.
- Collaborate with solution architects, business stakeholders, product owners, vendors, and internal IT teams on estimates, proofs of concept, and solution assessments.
Requirements
- Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement in enterprise environments.
- Solid experience with Microsoft Power Platform and Dataverse.
- Technical extensibility experience with plugins, custom APIs, JavaScript, and TypeScript; C#/.NET is preferred.
- Experience defining and operating ALM, DevOps, and release-management processes.
- Proven ability to lead technical workstreams and take ownership of delivery outcomes.
- Comfort working in complex, multi-stakeholder environments.
- Professional-level English is required; Spanish is a plus.
- Experience with Dynamics 365 Field Service, Customer Service Workspace, or Omnichannel is desirable.
- Vendor collaboration experience, including proofs of concept and RFP/RFQ technical inputs, is desirable.
- Experience in global or multi-country delivery environments is desirable.
Benefits
- Flexible schedule and hybrid work model.
- Continuous learning opportunities through SGS University and Campus.
- Collaboration in a multinational environment with colleagues across multiple continents.
- Comprehensive benefits platform.
- Open, friendly, and supportive team culture with opportunities to learn, grow expertise, and develop professionally.
Tech Stack
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