9 months ago
Responsibilities
- Drive customer adoption of Fin by helping prospects use its AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand business challenges and technical requirements and provide implementation guidance.
- Work hands-on with customer technical teams as a technical expert and trusted advisor, coding alongside them to complete projects.
- Collaborate with Sales, Success, Product, and R&D teams to ensure customer and project success and provide product feedback.
- Contribute to and evolve the Forward Deployed Engineering function by codifying and sharing best practices.
Requirements
- Experience building a SaaS product is preferred; former founders or early startup engineers receive bonus consideration.
- Interest in AI/ML and ability to understand novel problems, architectures, trade-offs, and limitations.
- Strong cross-functional collaboration skills and ability to align organizational groups.
- Deep knowledge of a high-level programming language such as JavaScript, Python, or Ruby.
- Ability to prototype and ship quality software quickly while maintaining focus on business outcomes.
- Proficiency using and writing REST APIs for system integration.
- Strong communication skills with both technical and non-technical audiences.
- Willingness to travel and work on-site with customers.
Benefits
- Competitive salary and equity are offered, with no specific compensation figures stated.
- Lunch is provided every weekday, along with snacks and a stocked kitchen.
- Regular compensation reviews are provided.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook is standard equipment, with Windows available for certain roles.
- Hybrid work policy requiring employees to be in the office at least three days per week.
Tech Stack
Categories
Forward Deployed
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.