Solutions Architect - AI Infrastructure

2 months ago

H1B sponsor

Responsibilities

Serve as the primary point of contact for customers running AI workloads on Prime Intellect infrastructure.
Own customer onboarding and deployment coordination from post-sale through production readiness.
Build customer relationships and proactively manage issues, risks, and escalations.
Partner with engineering and operations to translate customer needs into internal action.
Build systems and automation for onboarding, deployment tracking, escalation management, and account health.
Define support processes, operating cadence, and service models for technical customer accounts.
Track billing, contract milestones, renewals, infrastructure commitments, and customer-specific requirements.
Coordinate across customers, finance, engineering, and leadership to manage accounts end-to-end.

2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role.
Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers.
Comfort working directly with customers and internal technical teams.
Strong organization, attention to detail, written and verbal communication, and ability to manage multiple workstreams.
High ownership, flexibility, and willingness to respond urgently to customer needs.
Experience building processes from the ground up in a fast-moving environment is expected.
Nice-to-have experience includes infrastructure, cloud, DevOps, enterprise technical products, SLAs, support operations, billing, procurement, contract administration, AI/ML infrastructure, model training environments, GPU-based products, startups, or high-growth environments.

51-200 employees