AWS Cloud Solutions Consultant - AWS Connect - CX
Concentrix8 days ago
Melbourne, AustraliaSenior
Responsibilities
- Identify and implement optimal AWS cloud solutions for clients, including Amazon Connect and customer experience platforms.
- Design, build, and deploy AWS applications under the direction of project leads.
- Participate in planning, requirements, development, testing, and quality assurance across the software development lifecycle.
- Build Lambda integrations, CloudFormation templates, and AWS infrastructure supporting Amazon Connect contact flows.
- Build AWS data pipelines and QuickSight dashboards using Connect outputs such as CTR feeds, Contact Lens, and agent events.
- Troubleshoot incidents, determine root causes, document fixes, and implement preventive measures.
- Educate teams and provide training on new cloud-based initiatives.
Requirements
- 5+ years of experience architecting, designing, developing, and implementing AWS solutions.
- Full-stack engineering skills using Node.js, React, .NET Core, SQL, NoSQL, and Python.
- Strong knowledge of AWS services including EC2, EKS, Lambda, S3, RDS, Aurora, and AppSync.
- Knowledge of or genuine interest in Amazon Connect and supporting services including Lambda, Lex, Kinesis, Glue, Athena, and QuickSight.
- Experience building AWS data pipelines and analytics; contact centre data experience is highly valued.
- Working knowledge of web services, APIs, and GraphQL.
- Understanding and experience with the five pillars of the AWS Well-Architected Framework.
- Experience in areas such as database architecture, ETL, business intelligence, big data, machine learning, or advanced analytics.
- Ability to collaborate with business analysts, developers, data analysts, CCaaS engineers, and subject matter experts.
- AWS Associate certification as a Developer or Solutions Architect is required; Professional Solutions Architect or DevOps Engineer certification is preferred.
Benefits
- Full-time role based at 276 Flinders Street, Melbourne, Australia.
- Opportunities to learn and grow within a global digital services company.
- Work in an informal, high-energy, team-based environment.
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.