4 months ago
Singapore, SingaporeSenior / Staff+
Responsibilities
- Act as a technical expert and strategic advisor for enterprise customers, aligning business goals with technical solutions.
- Build and maintain relationships with developers, engineers, program managers, executives, and C-level stakeholders.
- Conduct customer visits and work hands-on to drive product adoption and embed Deepgram into customer workflows.
- Own onboarding, adoption, technical enablement, expansion, advocacy, and the broader customer lifecycle.
- Run product demos, proof-of-concepts, technical workshops, architecture discussions, and technical troubleshooting.
- Discover customer issues, assess their business impact, and translate them into actionable internal requirements.
- Identify and scope cross-sell, upsell, and multi-product expansion opportunities in partnership with Sales.
- Lead customer success plans, executive business reviews, joint planning sessions, and strategy workshops.
- Serve as the internal voice of the customer and influence product roadmap, go-to-market strategy, tools, and processes.
- Track and report adoption, usage, customer health, satisfaction, expansion, and revenue-impact metrics.
- Use AI to improve customer outcomes, surface insights, and enhance internal systems.
Requirements
- 7-10+ years of experience in Technical Account Management, Sales Engineering, and/or technically focused Enterprise Customer Success.
- Experience blending customer engagement, solution design, technical problem-solving, and commercial growth.
- Hands-on experience running enterprise product demos, proof-of-concepts, or technical workshops.
- Proven success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude and ability to discuss APIs, developer workflows, and technical topics with engineers and architects.
- Experience engaging both technical teams and executive buyers such as CIOs, CTOs, and VP Engineering leaders.
- Exceptional interpersonal, communication, collaboration, influence, ownership, and customer stewardship skills.
- Background in solutions engineering or technical account management in addition to customer success is preferred.
- Experience with AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies is preferred.
- Familiarity with automation tools, advanced analytics, and basic scripting is preferred.
- Ability to work independently and collaboratively in a remote environment and adapt to rapidly changing priorities.
Benefits
- Remote role based in Singapore.
- Frequent customer travel, including regular on-site visits, may be required.
- Comprehensive health coverage localized to the market.
- Generous paid time off and paid parental leave.
- Learning and development support.
- Work stipends to support effective remote work.
- Equal opportunity employer with accommodations available for applicants who need them.
Categories
Solutions Engineering
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.