Responsibilities
- Act as a technical expert and strategic advisor for enterprise customers, aligning business goals with technical solutions.
- Build and maintain relationships with developers, engineers, program managers, executives, and C-level stakeholders.
- Conduct customer visits and work hands-on to drive product adoption and embed Deepgram into customer workflows.
- Own onboarding, adoption, technical enablement, expansion, advocacy, and the broader customer lifecycle.
- Run product demos, proof-of-concepts, technical workshops, architecture discussions, and technical troubleshooting.
- Discover customer issues, assess their business impact, and translate them into actionable internal requirements.
- Identify and scope cross-sell, upsell, and multi-product expansion opportunities in partnership with Sales.
- Lead customer success plans, executive business reviews, joint planning sessions, and strategy workshops.
- Serve as the internal voice of the customer and influence product roadmap, go-to-market strategy, tools, and processes.
- Track and report adoption, usage, customer health, satisfaction, expansion, and revenue-impact metrics.
- Use AI to improve customer outcomes, surface insights, and enhance internal systems.
Requirements
- 7-10+ years of experience in Technical Account Management, Sales Engineering, and/or technically focused Enterprise Customer Success.
- Experience blending customer engagement, solution design, technical problem-solving, and commercial growth.
- Hands-on experience running enterprise product demos, proof-of-concepts, or technical workshops.
- Proven success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude and ability to discuss APIs, developer workflows, and technical topics with engineers and architects.
- Experience engaging both technical teams and executive buyers such as CIOs, CTOs, and VP Engineering leaders.
- Exceptional interpersonal, communication, collaboration, influence, ownership, and customer stewardship skills.
- Background in solutions engineering or technical account management in addition to customer success is preferred.
- Experience with AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies is preferred.
- Familiarity with automation tools, advanced analytics, and basic scripting is preferred.
- Ability to work independently and collaboratively in a remote environment and adapt to rapidly changing priorities.
Benefits
- Remote role based in Singapore.
- Frequent customer travel, including regular on-site visits, may be required.
- Comprehensive health coverage localized to the market.
- Generous paid time off and paid parental leave.
- Learning and development support.
- Work stipends to support effective remote work.
- Equal opportunity employer with accommodations available for applicants who need them.
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About Deepgram
Deepgram is the real-time API platform powering the trillion-dollar Voice AI economy. Backed by a $130M Series C at a $1.3B valuation, Deepgram is trusted by 200,000+ developers and 1,300+ organizations to build Voice AI products, platforms, and autonomous agents with the lowest latency, highest accuracy, and enterprise reliability. Our voice-native foundation models and runtime infrastructure have processed 50,000+ years of audio and over 1 trillion words, making Deepgram the most experienced voice AI platform in the world. Industry-leading models & platform: 👂 Nova-3 — the world’s most accurate real-time speech-to-text model 🔊 Aura-2 — professional, enterprise-grade text-to-speech 💬 Flux — the first Conversational Speech Recognition model designed to handle interruptions 🚀 Voice Agent API — enterprise-ready, real-time conversational AI 🧠 Saga — the Voice OS Beyond core infrastructure, Deepgram is expanding the Voice AI ecosystem through: 💪 Powered by Deepgram, supporting voice products built by leading AI startups and enterprise organizations 🌉 A new Voice AI Collaboration Hub in San Francisco for builders, partners, and the voice community 🍔 The acquisition of OfOne, delivering real-time Voice AI for restaurants and drive-thru operations with 95%+ containment 📃 A growing patent portfolio in Voice AI Much like APIs powered the payments and cloud economies, Deepgram is building the foundation for a trillion-dollar B2B Voice AI economy—centered on the most natural human interface: voice.