AI Operations Associate
Flagler Health3 hours ago
New York, NY, USAEntry Level / Mid Level
Responsibilities
- Own the automation roadmap and deliver measurable operational leverage.
- Shadow clinical and back-office teams to identify high-ROI automation opportunities and build repeatable production processes.
- Lead data integrations across major EHRs, including pipeline reliability and error handling.
- Select and implement APIs, portal integrations, browser and desktop automation, and screen-level robots based on workflow needs.
- Stand up and maintain internal AI tooling, including LLMs, agent frameworks, and knowledge assistants, and train teammates to use them effectively.
- Scope and manage automation vendors against delivery, quality, and reliability standards.
- Partner with Engineering on integration patterns, data contracts, and the division between product and operations.
- Enforce documentation, monitoring, change management, and data-driven operational practices.
- Translate workflow insights from operators and clinicians into product and roadmap input.
Requirements
- 1–3 years of experience in management consulting, software engineering, product management, or a similar analytical or technical role.
- Strong problem-solving skills and the ability to scope ambiguous problems and ship end-to-end solutions.
- Fluency with modern AI tooling, including LLMs, agent frameworks, and prompt engineering.
- Hands-on familiarity with APIs and light scripting in Python, JavaScript, or a similar language, including reading code, writing automations, and debugging.
- Strong written and verbal communication skills for translating between technical and non-technical stakeholders.
- Ability to work cross-functionally with Engineering, Product, and Operations with an ownership mindset.
- Bachelor’s degree required.
- Exposure to healthcare, operations, or regulated industries is a plus.
- Experience in high-growth or ambiguous environments is preferred.
Benefits
- Work in a fast-growing company expanding adoption across provider organizations.
- Help create a category in an underserved healthcare market.
- Contribute to a product with clear operational ROI and meaningful impact on provider efficiency, revenue, and patient outcomes.
- Build relationships across provider organizations and the broader healthcare ecosystem.
- The role is based in New York City.
- Receive opportunities for personal and professional growth in a fast-paced startup environment.
Tech Stack
Categories
About Flagler Health
Flagler Health is the AI-native operating system for musculoskeletal care - the largest and most underserved specialty in healthcare. Founded by physicians and healthcare operators who ran MSK clinics, Flagler seamlessly coordinates clinical and administrative workflows across the full patient lifecycle inside providers' existing EMRs.