2 months ago
Madrid, SpainSenior
Responsibilities
- Provide technical and thought leadership to clients and internal teams on ServiceNow platform design, integration architecture, and technology strategy.
- Lead and mentor developers and architects across multiple technical and architectural disciplines.
- Design, document, and communicate integration approaches for architectural components.
- Research, analyze, and propose solution alternatives addressing business needs across service lines.
- Educate clients, negotiate appropriate technical solutions, and deliver a positive client experience.
- Act as the final escalation point for technical decision-making within a program.
- Ensure architectural artifacts, configured components, and interactions meet quality standards.
- Support opportunity scoping and design tools and techniques for efficient delivery.
- Build and develop high-performing delivery teams and provide technical coaching and oversight.
- Define technical hiring evaluation processes, identify emerging team skill needs, and develop training plans.
- Align resource requirements with demand projections in partnership with HR.
Requirements
- At least 5 years of hands-on ServiceNow platform experience.
- At least 5 years of experience in general consulting, service management, or software development; exceptional candidates with less experience may be considered.
- At least 3 years of project or portfolio management implementation or PMO consulting experience.
- At least 2 years of experience with telecommunications clients or in a telco environment.
- Required ServiceNow Certified System Administrator, CIS-SPM, CIS-ITSM, and two additional ServiceNow CIS certifications.
- ServiceNow Certified Technical Architect or Certified Master Architect certification is desired.
- Degree or equivalent in Computer Science or Information Technology; a postgraduate software-related degree is a plus.
- Hands-on ServiceNow SPM experience covering Demand Management, Project and Portfolio Management, Resource Management, Agile Development, investment planning, and roadmap capabilities.
- Understanding of telco processes including network inventory, service assurance, and BSS/OSS ecosystems.
- Familiarity with Telecommunications Service Management, TM Forum frameworks, TM Forum Open APIs, and telco industry data models.
- Development experience with JavaScript, HTML, CSS, JavaScript frameworks, and integrations.
- Knowledge of software development life cycle management and ITIL; ITIL Foundation is preferred.
- Professional English proficiency at B2 or above is required; Spanish or Portuguese proficiency at B2 or above is valuable.
- Strong analytical, problem-solving, interpersonal, listening, and attention-to-detail skills.
Benefits
- Fully remote work in Spain or Portugal with no relocation requirement.
- Permanent contract.
- Restaurant tickets for every working day.
- Flexible benefits including Gympass and nursery tickets through a flexible remuneration scheme.
- Referral bonus.
- Competitive salary and bonuses.
- Access to learning platforms and continuous professional development.
- International, multicultural team exposure and career growth opportunities.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.