20 days ago
Madrid, SpainSenior
Responsibilities
- Provide technical and thought leadership to clients and internal teams on ServiceNow platform design, integration architecture, and technology strategy.
- Lead and mentor developers and architects across multiple technical and architectural disciplines.
- Design, document, and communicate integration approaches for architectural components.
- Research, analyze, and propose solution alternatives addressing business needs across service lines.
- Educate clients, negotiate appropriate technical solutions, and deliver a positive client experience.
- Act as the final escalation point for technical decision-making within a program.
- Ensure architectural artifacts, configured components, and interactions meet quality standards.
- Support opportunity scoping and design tools and techniques for efficient delivery.
- Build and develop high-performing delivery teams and provide technical coaching and oversight.
- Define technical hiring evaluation processes, identify emerging team skill needs, and develop training plans.
- Align resource requirements with demand projections in partnership with HR.
Requirements
- At least 5 years of hands-on ServiceNow platform experience.
- At least 5 years of experience in general consulting, service management, or software development; exceptional candidates with less experience may be considered.
- At least 3 years of project or portfolio management implementation or PMO consulting experience.
- At least 2 years of experience with telecommunications clients or in a telco environment.
- Required ServiceNow Certified System Administrator, CIS-SPM, CIS-ITSM, and two additional ServiceNow CIS certifications.
- ServiceNow Certified Technical Architect or Certified Master Architect certification is desired.
- Degree or equivalent in Computer Science or Information Technology; a postgraduate software-related degree is a plus.
- Hands-on ServiceNow SPM experience covering Demand Management, Project and Portfolio Management, Resource Management, Agile Development, investment planning, and roadmap capabilities.
- Understanding of telco processes including network inventory, service assurance, and BSS/OSS ecosystems.
- Familiarity with Telecommunications Service Management, TM Forum frameworks, TM Forum Open APIs, and telco industry data models.
- Development experience with JavaScript, HTML, CSS, JavaScript frameworks, and integrations.
- Knowledge of software development life cycle management and ITIL; ITIL Foundation is preferred.
- Professional English proficiency at B2 or above is required; Spanish or Portuguese proficiency at B2 or above is valuable.
- Strong analytical, problem-solving, interpersonal, listening, and attention-to-detail skills.
Benefits
- Fully remote work in Spain or Portugal with no relocation requirement.
- Permanent contract.
- Restaurant tickets for every working day.
- Flexible benefits including Gympass and nursery tickets through a flexible remuneration scheme.
- Referral bonus.
- Competitive salary and bonuses.
- Access to learning platforms and continuous professional development.
- International, multicultural team exposure and career growth opportunities.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant