2 months ago
Remote, BrazilSenior
Responsibilities
- Own and resolve escalated customer issues for the platform.
- Troubleshoot, debug, reproduce, analyze, and fix complex issues, including code defects when necessary.
- Collaborate with L3 engineers, L1 Support, Engineering, QA, Operations, and customers.
- Support robust, scalable, distributed systems operating 24x7x365.
- Create technical documentation for issues and processes.
- Coach Level 1 and Level 2 Technical Support Representatives.
- Manage projects and contribute to key technical initiatives.
Requirements
- Experience in software development or L3 support roles.
- Strong problem-solving, debugging, analytical, customer, quality, and results-oriented skills.
- Experience troubleshooting UI technologies, Java, and C++.
- Experience troubleshooting SQL Server or Postgres and Apache HTTP Server, Apache Tomcat, or Nginx.
- Experience with Docker and Kubernetes.
- Ability to understand code and fix issues when necessary.
- Excellent written, verbal, and presentation skills, with fluent professional English.
- Ability to work effectively in distributed and remote teams and across diverse cultures.
- Bachelor's or master's degree in Computer Science or a related field, or equivalent experience or other evidence of exceptional ability.
Benefits
- Career development and mentorship.
- Flexible, remote-friendly work environment.
- Opportunity to work at a growing leader in the iPaaS and API Management technology space.
- Mission-driven company focused on business process integration and automation.
Tech Stack
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