3 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Troubleshoot and resolve technical issues across software applications and critical business systems.
- Analyze system performance and use monitoring tools to identify and address issues.
- Assist with developing and implementing support processes to improve service delivery.
- Document and communicate technical issues and resolutions to team members and stakeholders.
- Participate actively in team discussions and provide solutions to work-related problems.
- Work independently and develop into a subject matter expert.
Requirements
- At least 3 years of experience with Amazon Connect.
- Proficiency in Amazon Connect.
- Strong understanding of cloud-based communication systems and their integration.
- Experience troubleshooting and resolving technical issues in software applications.
- Familiarity with system monitoring tools and performance analysis.
- Ability to work collaboratively in a team-oriented environment.
- 15 years of full-time education is required.
Benefits
- Position based at the Bengaluru office.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.