over 1 year ago
London, United KingdomSenior
Responsibilities
- Design and deliver highly performant, reliable, and intuitive production AI agents
- Own the Agent Development Life Cycle from initial pilot through deployment and continuous iteration
- Build, tune, and evolve AI agents in production environments
- Work directly with enterprise and startup customers to understand business challenges and develop solutions
- Prototype tools and features and collaborate with research, product, and platform teams to evolve Sierra’s core platform
- Develop agent frameworks for industry-specific use cases and experiment with integrating voice models at scale
Requirements
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills in fast-changing and ambiguous environments
- Builder and tinkerer mindset with high agency
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills across technical and non-technical audiences
- Experience building or deploying AI/LLM systems in production is preferred
- Founder or founding engineer experience is preferred
- Familiarity with evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering is preferred
- Prior experience with React, TypeScript, and/or Go is preferred
- Previous customer-facing experience or experience leading technical projects with external stakeholders is preferred
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Primarily in-person work with offices in San Francisco, Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney
- Full-time employees are eligible to participate in equity plans
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.