Staff Frontend Engineer
ServiceNow7 hours ago
Tel Aviv-Yafo, IsraelStaff+
Responsibilities
- Build AI-native experiences for chat, workflows, integrations, approvals, and knowledge.
- Own customer-facing features from product definition through implementation, testing, release, and iteration.
- Create scalable shared components and product capabilities across the main application and ServiceNow experience.
- Design reliable realtime and asynchronous interfaces with streaming, partial results, retries, interruptions, and failures.
- Maintain frontend foundations including shared packages, build tooling, dependency upgrades, and CI.
- Improve frontend architecture, performance, developer experience, maintainability, accessibility, responsiveness, observability, and product polish.
- Collaborate with product, design, backend, and AI engineers while independently driving execution.
- Validate AI-generated work, define evaluations and regression criteria, manage context, and account for nondeterminism, hallucinations, latency, cost, privacy, and security.
Requirements
- Strong React and TypeScript fundamentals with experience building high-quality customer-facing products.
- Track record of driving meaningful features end to end.
- Strong product judgment focused on clarity, speed, accessibility, and detail.
- Experience with asynchronous server state, typed APIs, complex forms, realtime events, and failure handling.
- Ability to design maintainable boundaries between applications, shared features, UI primitives, and API clients.
- Experience maintaining frontend infrastructure, package ecosystems, build pipelines, and large codebases.
- Experience with automated testing and confidence owning production outcomes.
- Comfort working autonomously in a fast-moving environment with limited process overhead.
- Mandatory hands-on AI Development Lifecycle experience shipping software using AI across discovery, design, implementation, testing, review, documentation, and production debugging.
- Understanding of prompts, tool calls, structured outputs, approvals, model failure modes, and trustworthy AI user experience design.
- Experience with rich-text editors, design systems, Web Components, Shadow DOM, ServiceNow, or AI automation products is a plus.
Benefits
- Regular employee position in the EMEA region.
- Flexible distributed work persona, with work arrangements assigned according to the nature of the work and work location.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.