Sr ServiceNow Developer ITSM & CSM and Custom Development
Jade Global12 months ago
Kolkāta, India +2 moreSenior
Responsibilities
- Design, develop, configure, and implement ServiceNow solutions for ITSM and CSM.
- Gather requirements, document baselines, and participate in sprint design and joint design sessions with stakeholders and consulting teams.
- Develop implementation plans, milestones, budgets, scopes, and high-level architectures for ITSM and CSM deployments.
- Customize ServiceNow using forms, UI policies, client scripts, workflows, UI actions, business rules, script includes, and inbound actions.
- Configure Now Assist and Virtual Agent solutions and integrate ServiceNow with third-party tools through SOAP and REST APIs.
- Execute system validation, prepare organizations for transition, and support production deployment of application builds.
- Build strong relationships with clients and project teams.
Requirements
- At least 6 years of experience with ServiceNow implementations and optimizations.
- At least 5 years of experience delivering and implementing the ServiceNow ITSM core module.
- At least 3 years of experience with ITSM and CSM Pro.
- At least 5 years of ServiceNow development experience.
- CSA/CAD certifications are compulsory.
- CIS-ITSM or CIS-CSM certification is compulsory.
- Strong knowledge of JavaScript and extensive hands-on experience with CSS, Jelly, XML, HTML, and Glide.
- Experience customizing ServiceNow with forms, UI policies, client scripts, workflows, UI actions, business rules, script includes, and inbound actions.
- Experience integrating ServiceNow with third-party tools through SOAP and REST APIs.
- Strong understanding of ITIL practices and their application to ITSM and CSM solutions.
- Proven ability to deliver end-to-end ITSM and CSM solutions.
- Excellent communication and presentation skills.
- Experience with Now Assist and Virtual Agent configurations.
- Knowledge of HR functions, processes, and best practices is preferred.
- Experience in project management and full ITSM and CSM suite implementations is preferred.
Tech Stack
Categories
About Jade Global
Jade Global provides IT consulting, systems integration, and managed services for enterprises, covering cloud transformation, ERP/CRM modernization, data and analytics, integration, and automation. It implements and supports platforms from Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, and Boomi. Privately held and founded in 2003, the company is headquartered in San Jose, California and serves customers across North America, Europe, and APAC.