Sr ServiceNow Developer ITSM & CSM and Custom Development
Jade Global10 months ago
Kolkāta, India +2 moreSenior
Responsibilities
- Design, develop, configure, and implement ServiceNow solutions for ITSM and CSM.
- Gather requirements, document baselines, and participate in sprint design and joint design sessions with stakeholders and consulting teams.
- Develop implementation plans, milestones, budgets, scopes, and high-level architectures for ITSM and CSM deployments.
- Customize ServiceNow using forms, UI policies, client scripts, workflows, UI actions, business rules, script includes, and inbound actions.
- Configure Now Assist and Virtual Agent solutions and integrate ServiceNow with third-party tools through SOAP and REST APIs.
- Execute system validation, prepare organizations for transition, and support production deployment of application builds.
- Build strong relationships with clients and project teams.
Requirements
- At least 6 years of experience with ServiceNow implementations and optimizations.
- At least 5 years of experience delivering and implementing the ServiceNow ITSM core module.
- At least 3 years of experience with ITSM and CSM Pro.
- At least 5 years of ServiceNow development experience.
- CSA/CAD certifications are compulsory.
- CIS-ITSM or CIS-CSM certification is compulsory.
- Strong knowledge of JavaScript and extensive hands-on experience with CSS, Jelly, XML, HTML, and Glide.
- Experience customizing ServiceNow with forms, UI policies, client scripts, workflows, UI actions, business rules, script includes, and inbound actions.
- Experience integrating ServiceNow with third-party tools through SOAP and REST APIs.
- Strong understanding of ITIL practices and their application to ITSM and CSM solutions.
- Proven ability to deliver end-to-end ITSM and CSM solutions.
- Excellent communication and presentation skills.
- Experience with Now Assist and Virtual Agent configurations.
- Knowledge of HR functions, processes, and best practices is preferred.
- Experience in project management and full ITSM and CSM suite implementations is preferred.
Tech Stack
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