1 day ago
Amsterdam, NetherlandsMid Level
Responsibilities
- Design and implement observability solutions across applications, infrastructure, networks, digital services, and business journeys.
- Configure Dynatrace or Elastic solutions according to client landscapes and target architectures.
- Implement collection of metrics, logs, traces, events, and topology data.
- Use OpenTelemetry, APIs, scripting, configuration-as-code, and CI/CD practices to improve and automate telemetry coverage and deployments.
- Build dashboards, service views, alerts, and diagnostic capabilities for health, performance, dependencies, and business impact.
- Investigate performance and reliability issues using telemetry, dependency data, anomaly detection, and root-cause analysis.
- Integrate observability platforms with ITSM and ITOM processes, including incident, problem, event, CMDB, and service-management workflows.
- Support application and service onboarding with reusable patterns, templates, runbooks, quality controls, and acceptance criteria.
- Develop reusable engineering assets, share knowledge, and help clients move toward proactive and predictive IT operations.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a comparable field, or equivalent professional experience.
- Typically 4+ years of experience in technology, including observability, APM, monitoring, software engineering, DevOps, SRE, or IT Operations.
- Practical knowledge of one or more observability platforms, preferably Dynatrace, Grafana, Elastic, or Splunk.
- Knowledge of metrics, logs, traces, events, topology, OpenTelemetry, APIs, scripting, automation, troubleshooting, and ITSM/ITOM integration.
- Ability to translate telemetry into actionable operational insight and work effectively with clients and technical teams.
- Preferred qualifications include Dynatrace, Splunk, Elastic, or Grafana certifications; ServiceNow ITSM/ITOM and CMDB experience; OpenTelemetry, FinOps, regulated-environment, or public-sector experience; Dutch language capability; SAFe certification; and knowledge of AI observability and agentic operations.
Benefits
- 4x9 workweek option, hybrid working, and FlexDay.
- Competitive base salary, MyBenefits Budget, annual bonus, net allowance, and employee share purchase plan.
- Collective health insurance, mental health support, and a well-being hub.
- 26 vacation days, special leave types, and Culture Days.
- NS Business Card and a mobility budget for an electric bike, car lease, or public transport reimbursement.
- Performance Achievement Program, learning and development platform, and guidance from People Leads.
- Volunteer program, inclusion and diversity networks, Refugee Talent Track, company events, and a flat organizational hierarchy.
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.