15 hours ago
Base Salary
$150k - $217k/yr
Responsibilities
- Provide global 24-hour customer support as part of a team of developers and consultants.
- Manage customer problems through diagnosis, resolution, and development of investigation tools for Google Cloud Platform products.
- Act as a technical consultant and subject matter expert for sales and customer organizations to resolve deployment obstacles.
- Troubleshoot, reproduce, and determine root causes of customer-reported issues while building tools for faster diagnosis.
- Improve Google Cloud product supportability, products, processes, and documentation in partnership with product, development, and Site Reliability teams.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
- Nine years of experience reading and debugging Java, C, C++, software frameworks, Python, Shell, Perl, or JavaScript.
- Nine years of experience troubleshooting and advocating for customer needs and triaging hardware, software, application, operational, and process issues.
- Experience working with SQL and NoSQL databases.
- Preferred experience with virtualization, Docker, containers, Kubernetes, image repositories, docker client, and kubectl.
- Preferred experience writing and executing SQL queries against large datasets and log files, troubleshooting technical issues, and analyzing usage patterns.
- Preferred in-depth network troubleshooting experience, including collecting and reading packet captures.
- Preferred knowledge of HTTP, web frameworks, common web technologies, data structures, Linux/Unix, operating systems, file systems, and client-server protocols.
Benefits
- US base pay is $150000–$217000 USD plus a 15% bonus target, equity, and benefits; Canada base pay is $144000–$147000 CAD plus a 15% bonus target, equity, and benefits.
- Requires shift-pattern or non-standard work hours, including possible weekend work.
- The role is part of a global 24x7 support organization.
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.