18 hours ago
Base Salary
$200k - $400k/yr
Responsibilities
- Design and build AI agents that manage complex customer interactions and support customer retention.
- Own AI agent work end-to-end from initial implementation through continuous iteration.
- Collaborate directly with enterprise customers and industry leaders to develop scalable solutions.
- Identify cross-customer trends that inform the evolution of the agent-building platform and research efforts.
- Experiment with and evaluate text and voice models, then integrate them at enterprise scale.
- Investigate system failures across deep technology stacks using appropriate tools.
Requirements
- 8+ years of industry experience in software engineering.
- Proficiency with Python, TypeScript, and asynchronous programming.
- High comfort investigating complex system failures across deep technology stacks.
- Preferred: prior experience working with multimodal models.
Benefits
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401K or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness, lifestyle, and work-life balance stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy, with UK employees receiving 25 days of statutory leave.
- Full-time, in-office role; benefits may vary by location and can change according to applicable plans.
Tech Stack
Categories
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.