Principal Platform Architect
ServiceNow3 days ago
Milan, ItalyStaff+
Responsibilities
- Advise customers on ServiceNow platform strategy, technical foundations, instance strategy, governance, core data, integrations, and platform health.
- Translate business goals and technical requirements into customer roadmaps and architectural blueprints.
- Work with executives, platform owners, enterprise architects, development teams, partners, and internal teams across sales, structuring, and implementation.
- Guide multiple engagements as a technical expert and provide expertise across multiple workflows.
- Position ServiceNow as the digital transformation platform standard and integrate it with customers' core applications.
- Manage technical governance and delivery operating models.
- Reduce technical debt and align customer instances with ServiceNow leading practices.
- Support sales efforts by scoping and estimating engagements and change orders.
- Contribute ServiceNow leading practices and expertise and mentor other employees.
Requirements
- 12+ years of progressive experience in a professional services organization, or equivalent education/experience.
- Management consulting experience.
- Experience with enterprise architecture, large programs, architecture and design, and cloud application technology.
- ServiceNow certifications in an aligned workflow.
- Ability to drive complex issues through analysis and resolution and communicate complex information to technical and non-technical audiences.
- Ability to work independently in a startup-paced environment.
- Ability to travel up to 80%.
- Experience leveraging or critically evaluating AI in work processes, decision-making, or problem-solving.
Benefits
- Initial gross base pay range of EUR 75,200–135,400, with eligibility for corporate bonus, MBO, or commission incentives; compensation figures excluded from benefit details.
- Generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance coverage, and wellbeing, mental health, and family-forming support programs.
- Flexible work persona within ServiceNow's distributed work model.
- Regular employee position in the EMEA region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.