Principal Platform Architect
ServiceNow2 days ago
Milan, ItalyStaff+
Responsibilities
- Advise customers on ServiceNow platform foundations, instance strategy, technical governance, core data, integrations, and platform health.
- Translate business goals and technical requirements into customer roadmaps and architectural blueprints.
- Engage executives, platform owners, enterprise architects, and development teams during solution selling, structuring, and implementation.
- Guide customers, partners, and internal teams across multiple engagements and workflows.
- Position ServiceNow as a digital transformation platform integrated with customers’ core applications.
- Manage technical governance and delivery operating models while reducing technical debt through leading practices.
- Scope and estimate engagements and change orders in support of sales efforts.
- Mentor others and contribute platform expertise and leading practices.
Requirements
- 12+ years of progressive experience in a professional services organization, or equivalent education/experience.
- Management consulting experience and enterprise architecture experience.
- Large-program experience leading architecture and design.
- Cloud application technology experience and ServiceNow certifications aligned to the relevant workflow.
- Industry domain expertise and the ability to integrate or critically evaluate AI in work processes, decision-making, or problem-solving.
- Ability to drive complex issues through analysis and resolution and communicate complex information to technical and non-technical audiences.
- Ability to work independently in a startup-paced environment.
- Ability to travel up to 80%.
Benefits
- Gross base pay range of EUR 75,200–135,400, with eligibility for corporate bonus, MBO, or commission incentives.
- Benefits include generous paid leave, meal vouchers, employee share purchase opportunities, comprehensive insurance, and wellbeing, mental health, and family-forming support programs.
- Flexible work persona within ServiceNow’s distributed work model.
- Regular employee position in the EMEA region, classified as QUADRO under the applicable Italian collective bargaining agreement.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.