Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake
Blue Yonder1 day ago
Bengaluru, India or Hyderābād, IndiaMid Level / Senior
Responsibilities
- Provide technical support for Python-based applications, adapters, services, and MuleSoft integration components.
- Investigate and resolve alerts, customer cases, and Level 1 and Level 2 production issues.
- Install, patch, deploy, upgrade, troubleshoot, and performance-tune applications, integration services, ESB, and middleware components.
- Manage Mule runtimes through Mule Management Console or Jenkins-based MuleSoft API deployments.
- Monitor environments using dashboards and tools such as Splunk, Zabbix, and AppDynamics.
- Collaborate with customers, partners, product teams, and engineering teams while meeting deadlines in a 24/7 support operation.
- Identify opportunities to automate manual processes and improve support efficiency.
- Facilitate design sessions, conflict-resolution meetings, brainstorming sessions, and related team discussions.
Requirements
- Bachelor’s degree, preferably in a STEM field.
- 3–6 years of experience in software development or software support.
- Strong Python, MuleSoft, SQL, API, troubleshooting, and middleware knowledge.
- Experience with Microsoft SQL Server, REST and SOAP APIs, monitoring tools, and dashboard-based troubleshooting.
- Experience with ActiveMQ, Kafka, RabbitMQ, or other JMS-based messaging platforms.
- Experience using ARM for environment monitoring and analysis.
- Experience working with Windows and Linux operating systems and troubleshooting or managing runtime servers.
- Experience with standard and custom Python and MuleSoft connectors.
- Experience with ESB or middleware troubleshooting and performance tuning.
- Experience with ticket-tracking tools such as Salesforce, ServiceNow, or Jira.
- Ability to support flexible shifts and 24/7 production operations.
- Strong customer-facing, written, verbal communication, organization, multitasking, and deadline-management skills.
- Service-management knowledge covering incidents, service requests, changes, and problems.
- SaaS, cloud, Azure, planning or execution system, and systems administration or application configuration experience is preferred.
- Willingness to learn Blue Yonder solution knowledge and adapt to changing project environments.
Tech Stack
Apache KafkaAzureElasticsearchJenkinsLinuxMicrosoft SQL ServerPythonRabbitMQSnowflakeSOAPSplunkWindows
Categories
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.