5 hours ago
Lisbon, PortugalSenior
Responsibilities
- Lead scoping and discovery sessions with sales and client teams to understand business requirements.
- Architect client solutions and provide best-practice recommendations and real-time solution guidance.
- Create Statements of Work and proposed solutions covering requirements, deliverables, schedules, tasks, and pricing.
- Partner with product, implementation, sales, and engineering teams to identify issues, close gaps, and improve the SOW process.
- Identify product gaps, help prioritize features, and support roadmap planning based on client needs.
- Translate client requirements and program characteristics to internal stakeholders and ensure alignment with Talkdesk’s products and implementation methodology.
- Build department methodology and tools to improve quality and efficiency.
- Identify process improvements and technical solutions using strong technical acumen.
Requirements
- 3–5 years of experience in Professional Services or Consulting, or 5+ years of IT project management experience in a SaaS environment.
- Experience with CCaaS and UCaaS solutions.
- Familiarity with creating and managing Web Services using REST, SOAP, and WSDL.
- Software implementation or coding experience is a plus.
- Strong consulting, communication, problem-solving, and stakeholder-management abilities.
- Experience with Salesforce or other CRM systems is preferred.
- Fluency in English is required; additional European languages are a plus.
- Ability to work cross-functionally in a fast-paced environment and handle client interactions professionally.
Benefits
- Primarily office-environment work involving computer-based activities and limited lifting.
- Talkdesk promotes an inclusive workplace and welcomes people without regard to legally protected characteristics.
Tech Stack
SOAP
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.