Site Reliability Engineer - SaaSOps

6 months ago

Hyderābād, IndiaMid Level

Responsibilities

Define and embed SRE best practices across the SaaS platform.
Establish and maintain SLAs, SLIs, SLOs, and error budgets.
Design and improve high-availability and disaster recovery strategies.
Automate manual processes, manage incident response, and optimize system performance.
Ensure tenant isolation and consistent performance within a DB-per-tenant architecture.
Improve system resiliency across Azure and on-premises environments.
Lead incident response, root cause analysis, and blameless postmortems.
Translate incidents into systemic fixes and maintain operational runbooks.
Design and maintain observability across cloud and on-premises environments.

At least 3 years of hands-on Site Reliability Engineering experience supporting production-grade, cloud-native enterprise software platforms or applications.
Prior experience as a DevOps engineer, cloud system administrator, or software developer.
Strong proficiency with scripting languages such as Python and PowerShell.
Deep hands-on production experience with Microsoft Azure.
Experience with Terraform, Ansible, and Kubernetes internals, including networking, scheduling, scaling, and resource management.
Production experience tuning and optimizing PostgreSQL performance.
Hands-on experience with Azure Monitor, Application Insights, and Log Analytics.
Experience implementing and managing Prometheus and Grafana for Kubernetes and on-premises monitoring.
Ability to turn metrics, logs, and traces into actionable reliability and performance improvements.
Experience troubleshooting and improving CI/CD pipelines.
Understanding of GitOps principles for controlled and auditable deployments and infrastructure changes.

501-1,000 employees