Lead ServiceNow Developer
Providence2 months ago
Hyderābād, IndiaStaff+
Responsibilities
- Design, develop, and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and Event Management.
- Implement and manage ServiceNow Discovery, including CI identification, CMDB population, MID Servers, probes, sensors, schedules, troubleshooting, and custom patterns.
- Design and maintain end-to-end service maps and infrastructure/application dependency topology for impact and root cause analysis.
- Ensure CMDB data quality, reconciliation, normalization, CSDM alignment, and CI relationship accuracy.
- Build REST/SOAP API, IntegrationHub, and third-party integrations and enable event correlation and orchestration automation.
- Collaborate with ITSM, infrastructure, cloud, and application teams, participate in Agile/Scrum delivery, and provide technical guidance and documentation.
Requirements
- Strong hands-on experience with ServiceNow ITOM, especially Discovery and Service Mapping.
- Experience with CMDB lifecycle management and CSDM implementation.
- Expertise with MID Servers, probes, sensors, and pattern development.
- Experience with ServiceNow scripting using JavaScript and Glide API.
- Knowledge of SSH, SNMP, WMI, HTTP, cloud platforms, APIs, and system integrations.
- Knowledge of ITIL Incident, Change, and Problem processes.
- Bachelor’s degree in Computer Science or IT, or equivalent experience.
- Preferred experience with Agent Client Collector, Cloud Discovery, and DevOps or CI-CD integrations.
- Preferred certifications include CSA and CIS Discovery, Service Mapping, or ITOM certifications.
Tech Stack
Categories
About Providence
Providence is a nonprofit Catholic health system that operates hospitals, clinics, and related care services for patients and communities across the western U.S. It runs 51 hospitals and 829 clinics and also offers a health plan in select markets. Headquartered in Renton, Washington, Providence provides acute, ambulatory, virtual, and home-based care along with pharmacy and behavioral health services, supported by centralized technology, cybersecurity, and shared services teams.