2 months ago
Remote, United KingdomSenior
Responsibilities
- Design and build AI-driven virtual agents for customer service workflows across voice and digital channels.
- Own the full AI agent lifecycle from design and deployment through monitoring, evaluation, tuning, and ongoing optimization.
- Build secure, scalable integrations, APIs, services, orchestration layers, and multi-step workflows across enterprise systems.
- Develop full-stack prototypes, working applications, reusable components, frameworks, and demo environments.
- Partner with customers to identify automation opportunities and deliver prototypes, proof-of-value implementations, and production-ready capabilities.
- Create technical demonstrations and enable sales engineering, presales, and internal teams.
- Collaborate on product innovation, identify product gaps, and contribute field insights, reusable integrations, patterns, and architectures.
Requirements
- Technical expertise across AI agent architectures, full-stack development, APIs, integrations, and conversational automation.
- Knowledge of large language models, prompt engineering, agent orchestration frameworks, retrieval-augmented knowledge systems, and conversational AI architecture.
- Experience with backend services, APIs, web and conversational interfaces, integration layers, and data pipelines.
- Understanding of REST APIs, microservices, CRM and business system integrations, knowledge systems, data stores, and identity and access management.
- Ability to collaborate directly with customers, business leaders, product, engineering, and sales teams.
- Ability to translate business requirements into technical architectures and working solutions.
Benefits
- Opportunities for learning, growth, and internal career mobility across roles, disciplines, domains, and locations.
- Collaborative, creative, fast-paced environment at a global company.
- Equal opportunity employer.
Categories
Forward Deployed
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.